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  • Location: London
  • Rate: Up to 110.00
  • Start Date: 22/08/2019
  • Duration: Contract

Job Overview
To provide second line technical support to internal employees, assisting them with PC, Server, networking and hardware problems via phone, email or onsite visits.

Duties and responsiblities
– To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service
– To ensure that all SLA's are met
– To work effectively and productively with 3rd line support
– To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site
– To document all calls on the call logging system
– Produce statistics each month on Helpdesk issues
– To maintain user security on all systems
– Supporting users in the use of Computer equipment by providing necessary training and advice
– To arrange for external support visit whenever problems cannot be resolved in house

Skills / Attributes Required
– Strong knowledge of Microsoft based operating systems with emphasis on Windows XP / Vista / Windows 7/ Windows 10 and MS Server 2003 / 2008
– Networking Experience (LAN, WAN, Wi-Fi)
– Knowledge of Active Directory (AD)
– Knowledge of Sophus Anti Virus
– Experience troubleshooting MS Office
– Remote Access tools such as Log Me In or PC Anywhere
– Good understanding of PC hardware and software set-up and configuration and TCP/IP networking skills
– Excellent telephone manner