- Location: Nottingham, Nottinghamshire
- Rate: Up to 10.00
- Start Date: 05/09/2019
- Duration: 3 months
Applicants must be eligible to work in the specified location
My client are a nationally recognised healthcare organisation based in the Midlands.
We currently seek to recruit a skilled and professional 1st Line Support Analyst to support the organisations Service Desk.
Be the main focal point for the Trust's IT Support and Delivery Service
Providing a high level of Customer Care
Receive details of Service Requests and Incidents (including updates), by Telephone, Email or
from Online Portal
Carry out and provide advice, initial analysis, technical support and guidance for technical issues
Assist with the installation, maintenance, troubleshooting and support of IT equipment and
infrastructure, as appropriate
Carry out duties in accordance with ITIL IT Service Management principles, as applied within
The IT Service Desk provides a 24 hour a day 7 days a week service (including Bank Holidays). This cover is provided on a rota basis.