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  • Location: London
  • Rate: Up to 300.00
  • Start Date: 17/08/2019
  • Duration: Contract

My client are working with a prestigious government organisation. They are seeking a 2nd Line Support Operator to work predominantly from Strand, London, on an initial 6 month contract basis. However, visits to However, visits to locations across England and Wales likely.

Office 365 admin centre
Office 365 business administration, setup of new users, password resets, edit existing users, licensing, security and compliance, alerts, permissions, reports, office 365 troubleshooting
Office 365 hybrid migration
Exchange on prem admin, support, configuration and migration to office 365
Working on projects as well as BAU such as office 365 rollout, windows 10 upgrade and rollout of bespoke applications
The successful candidate should be able to demonstrate

Recognised IT Qualification/Degree relevant to position.
Knowledge and experience of administering MS365 (at 2nd line level). The post-holder is required to have specialist knowledge of MS365 environment – Exchange online (e.g. message tracing, managing malware incidents), SharePoint (e.g. create a team site), Powershell (create and execute scripts), Azure (Dynamic Security Groups) and Skype for Business;
Advanced knowledge of MS Outlook, Word, Excel and Powerpoint (as described by most external courses);
Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.
Experience of dealing with senior stakeholders. This role will involve dealing with the senior judiciary;
Experience of dealing with incident, problem and change management processes.
Being able to effectively communicate to internal and external stakeholders clearly and concisely (e.g. explaining a complex incident in plain English).
Experience of working in a 2nd Line team within an IT support environment.
Production of support documentation and training materials for both internal support teams and customers.
Being able to deliver training to colleagues and customers;
Experience of a call logging systems (Service Now highly desirable).
Security Clearance
The successful candidate will be required to obtain security clearance (SC) level clearance before taking up post. Please note that individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance