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  • Location: London, London
  • Rate: Up to 200.00
  • Start Date: 02/09/2019
  • Duration: 2 months

Applicants must be eligible to work in the specified location


2nd Line Support (Retail – POS) 

Market Rate (end of Sep) 


We are looking for a 2nd Line Support (Retail – POS), for a prestigious retailer based in London. 

The ideal 2nd Line Support (Retail – POS) will have extensive experience of retail POS (point of sale) systems. You will need experience of till support, peds, pdqs and basic networking skills in order to troubleshoot.

Mostly Monday to Friday (until store close) but will include some weekends as part of a shift rotation. 


*1st & 2nd line support of PC and Mac issues 

*2nd line support of instore EPOS systems. 

*Backup to VIP/Executive Support person.

*2nd line support for iPhones, iPads and other mobile devices.

*Implement the effective and timely transfer of support issues from 2nd line to 1st line or 3rd line as appropriate.

*MS Office 2010, 2013 & 265

*Familiarity of MS Exchange Server

*Email and Microsoft Outlook

*Windows 8.1 and 10 

*MacOS 10.13+

*Software deployment and management via SCCM/Jamf Pro 

*PC & Mac hardware, peripheral commissioning and setup

*Strong Printing skills, Ricoh, HP/scanning troubleshooting skills

*PC & Mac Diagnostics and fault finding.

*Basic Networking Skills including patching,

*Virus management and Cleanup. 

*Experience of a computerised call logging application

*Remote control and remote access product sets

*Mobile technology (iPhone, iPad)

*EPOS and retail Till systems

*PED/PDQ Experience

*Video Conferencing

*Projectors, TV, Audio Systems, AppleTV 

Spring Technology acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Spring Group UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Spring. Our Candidate Privacy Information Statement explains how we will use your information