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  • Location: London, London
  • Rate: Up to 325.00
  • Start Date: 05/09/2019
  • Duration: 3-6 months


Sopra Steria Recruitment is working in partnership with a major public sector client in the UK. We are currently recruiting Case Team Leader to be based out of London for an initial period of 3-6 months with possible extension.


Job Title: Case Team Leader


Location: London


Contract Length: 3-6 months with possible extension.


The Maximum Daily Rate: £325 per day max


Inside IR35.


Key responsibilities and tasks include:


  • Managing and prioritising the allocation of new complex cases raised through the escalation process to ensure cases are allocated effectively and promptly

  • Ensuring reporting deadlines are met by the team

  • Validating effective case management within the teams

  • Managing daily touchpoint with Case Managers across various sites

  • Providing support and guidance to Case Managers to manage cases to prompt resolution

  • Escalating cases that require prompt decision-making to key stakeholders

  • Managing resources to ensure adequate cover

  • Communicating key messages to the teams to ensure effective case management


The individual will be a team member with strong written, verbal and organisation skills. They will maintain a delivery focus to enable accurate prioritisation of case resolution delivery. The individual will have excellent organisational skills, a track record of positive stakeholder relationship management and information/document management.


Experience:


  • Project management

  • Led crisis management response

  • Team Management


Core competencies:


  • Making effective decisions in a pressured environment

  • Delivering at pace

  • Seeing the big picture & prioritisation

  • Collaborating with a wide range of stakeholders

  • Time management

  • Organisation


Sopra Steria Recruitment Limited acts as both an employment business and as an employment agency.


Please Note: Shortlisted candidates will be contacted via Call/Email.


Apply now to know more.


Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.


Should you choose to contact Sopra Steria Recruitment regarding this role or apply for it, all personal data you submit to us will be processed in accordance with our Privacy Notice which you can find on our website

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