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  • Location: London, London
  • Rate: Up to 325.00
  • Start Date: 05/09/2019
  • Duration: 3-6 months

Sopra Steria Recruitment is working in partnership with a major public sector client in the UK. We are currently recruiting Case Team Leader to be based out of London for an initial period of 3-6 months with possible extension.

Job Title: Case Team Leader

Location: London

Contract Length: 3-6 months with possible extension.

The Maximum Daily Rate: £325 per day max

Inside IR35.

Key responsibilities and tasks include:

  • Managing and prioritising the allocation of new complex cases raised through the escalation process to ensure cases are allocated effectively and promptly

  • Ensuring reporting deadlines are met by the team

  • Validating effective case management within the teams

  • Managing daily touchpoint with Case Managers across various sites

  • Providing support and guidance to Case Managers to manage cases to prompt resolution

  • Escalating cases that require prompt decision-making to key stakeholders

  • Managing resources to ensure adequate cover

  • Communicating key messages to the teams to ensure effective case management

The individual will be a team member with strong written, verbal and organisation skills. They will maintain a delivery focus to enable accurate prioritisation of case resolution delivery. The individual will have excellent organisational skills, a track record of positive stakeholder relationship management and information/document management.


  • Project management

  • Led crisis management response

  • Team Management

Core competencies:

  • Making effective decisions in a pressured environment

  • Delivering at pace

  • Seeing the big picture & prioritisation

  • Collaborating with a wide range of stakeholders

  • Time management

  • Organisation

Sopra Steria Recruitment Limited acts as both an employment business and as an employment agency.

Please Note: Shortlisted candidates will be contacted via Call/Email.

Apply now to know more.

Sopra Steria Recruitment is committed to barrier-free and inclusive recruitment. We are a Disability Confident recruiter, and a RIDI 100 and Business Disability Forum partner organization.

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