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  • Location: Newport
  • Rate: Up to 42.00
  • Start Date: 24/08/2019
  • Duration: Contract

Line Up Aviation is a specialist aviation and aerospace recruitment company that has been operating all over the world for more than 30 years. We work with some of the industry's best-known companies and pride ourselves with working to the highest standard of service supported by an ingrained culture of honesty and integrity.

Role: NOC Level 3 Service Engineer

Pay: £42/hr Ltd Company

Contract: Monday- Friday, 6 months contract with possible extension

Location:  Newport

Main activities of role: –

The 3rd line NOC team provides service, support, and management capabilities to the Defence Information Infrastructure within ATLAS and Commercial Projects, from delivery into live service, providing all aspects of continued management of the live infrastructure though to close.

The NOC L3 Service Engineer role is accountable for providing technical assistance and instructional documentation to other Resolver Groups within the wider Service Operations as well as to the 2nd line network engineers within the NOC. You will provide an interface to other technical stakeholders within projects including Architects, other engineering disciplines, and sub-contractors. 

Responsibilities: –

Provide the lead technical role in resolving service incidents, applying diagnosis, maintenance, change and configuration control attributes to bring about a resolution.
Apply technical governance to inbound deliveries from the project design phase to ensure they accurately reflect the live environment & are appropriately structured to enable successful technical service delivery. 
Consistently perform and deliver outputs within the service contract time constraints (KPI’s & SLA’s).
Drive efficiency into technical delivery as a key influence and author of departmental and inter departmental process.
Provide concise documentation to support the delivery of services. 

Key skills

Strong Technical competence in Networking, with a strong understanding of other technologies, such as Windows, SAN, Security, Virtualisation and Secure Certification solutions.
Strong skills in interpreting and producing and tracking technical documentation.
Strong communications skills within the department to provide confidence and direction to peers
Ability to plan, prepare and organise large scale implementation, over a period of several months.
Ability to communicate effectively written and verbally with stakeholders at all levels, from end users to project managers, and architects. Including providing information which will support and influence the decision-making process within the service management internal and external environments. 

Candidates who wish to apply must hold a current DV check

If you are interested in applying for this position and you meet the requirements, please send your updated CV to: Natalie Dalkin at Line Up Aviation

Due to the number of applications we receive, it’s not always possible to contact unsuccessful applicants. Unless you hear from us within 14 days of your application, please assume that you have been unsuccessful on this occasion.

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