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  • Location: Northern Ireland
  • Rate: Up to 150.00
  • Start Date: 23/08/2019
  • Duration: Contract

Deskside Support / Migration Engineers – Northern Ireland – Must be able to pass CRB – £120 – £150 per day DOE (via Ltd/Umbrella)

Job Purpose

To provide support to high calibre customers and personnel.

To provide, email, remote service or phone call based IT service for clients from work assigned from a call management ticketing/queue system.

Ensure that incidents are resolved in a timely manner to meet defined service level targets.

Key Responsibilities

Accurately diagnose fault calls to enable a quick resolution with minimum inconvenience to the end user.
Provide end user support on site.
Migrate to Win10 where required
Refer to relevant procedures to perform role, including security requirements
Ensure administration is satisfactory and up to date.Knowledge/experience/qualifications

Knowledge of a wide range of technology PCs, tablets, smart phones
Excellent customer liaison skills, ability to deal with stressed and busy clients
Ability to liaise with internal and external IT teams to see an issue through
Experience supporting Microsoft Windows 8/7, XP (PC operating systems)
Experience supporting Microsoft Standard desktop applications – MS Office, IE, etc.
Ability to understand installation processes of the client software – SCCM and Manual methods
Experience with Active Directory support and administration
Experience with Lotus Notes support and administration
Experience in hardware, software and network troubleshooting (preferably with a technical qualification)
Proficient in supporting Remote users – positive and friendly customer service aptitude

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