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  • Location: London, London
  • Rate: Up to 260.00
  • Start Date: 13/08/2019
  • Duration: 6 months+

My client are working with a prestigious government organisation, based in Strand, London. However, visits to other locations across England and Wales likely. This role will initially be required for 6 months, and then it will be reviewed.

The role may have staff management in the future and will report to the Technical Lead. The role will perform Exchange and Security support for our Microsoft Office 365 (MS365) instance, used by c25,000 users across England, Wales, Northern Ireland and Scotland, providing a helpdesk service to users.

Key responsibilities

  • Review all current Exchange and Security and Compliance settings.

  • Make recommendations to either keep or change the setting.

  • Document settings

  • Check the expected outcome with settings and report any issues and manage the call with Microsoft Premier Support.

  • Look at all security and compliance reporting services and make recommendations as how the outputs can be managed

  • Review audit logs, how they are set up, what they show and how they can be used to assure and improve the service

  • Manage calls relating to Exchange and Security and Compliance Portal, ensuring helpdesk tool and office staff are kept up to date.

  • Lead on Security related incidents, liaising with Technical lead and the 2nd Line Service desk.

  • Recommend and produce a set of Management Information on a regular basis

The successful candidate should be able to demonstrate

  • Advanced knowledge of the Office 365 Exchange Online Administration Centre

  • Awareness and understanding of what configurations and settings are available and the purpose it serves.

  • Understanding the consequences when applying/removing Office 365 settings

  • A good understanding of eDiscovery, EOP and ATP.

  • Advanced knowledge of MS Outlook, Word, Excel and Powerpoint

  • Knowledge of the different operating systems/devices highly desirable, however Windows 8.1, Windows 10 and iOS is essential.

  • Experience of dealing with incident, problem and change management processes.

  • Being able to effectively communicate to internal and external stakeholders clearly and concisely. For example, explaining a complex (technical) issue in plain English.

  • Production of support documentation and training materials for both internal support teams and senior stakeholders.

  • Being able to deliver training to colleagues and customers;

  • Experience of managing a complex and demanding workload.

Security Clearance

The successful candidate will be required to obtain security clearance (SC) level clearance before taking up post. Please note that individuals should normally have been resident in the UK for 5 years preceding their application for SC clearance.