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  • Location: Leeds, West Yorkshire
  • Rate: Up to 400.00
  • Start Date: 27/08/2019
  • Duration: 12 months+

 


Applicants must be eligible to work in the specified location


 


Oracle CRM DBA – Financial Services


For this reputable, global financial services organisation we are looking for an Oracle CRM DBA.


Responsibilities:


  • Case management – Management and resolution of Connect cases raised by UK business users. Work closely with two existing case handlers. Providing technical support as required. Participate with managing selection cases as required (this will require appropriate technical skills). There is a technical EMEA resource to assist with referring technical case issues.

  • Global Team liaison – To liaise with the Global Connect Team, acting as the conduit between the Global AC Team and the UK AC Team and Business Units. Respond in timely and effective manner to system improvement requests from Global team.

  • Resolving issues – Reporting to the Connect Change Control Group, take responsibility for resolving UK Connect issues, eg National developers SFDC prospects missing in Aon Connect when systems got transferred.

  • Communications – To work with the Communications Team to provide timely and effective communications to users in the business.

  • Training – Work with the Global training Team and the UK AC Team to design, oversee and ensure that an ongoing training programme is effectively implemented. This will entail assessing the changing training needs for all users and where appropriate actually conducting training. In terms of support, there is an existing global training resource/expertise as well as existing UK training materials.

  • Day to day data quality – Devise strategies to improve the volume and quality of data captured via Connect. This is an important aspect as better data leads to better business forecasting and planning. This will be linked to the training programme too.

  • Technical support superusers – Provide technical support to a new batch of Level1 superusers across the UK business.

  • Reporting & analytics – To support business reporting requirements by liaising with existing reporting analysts.

  • CRM database quality improvement – assist in defining and implementing improvements to the existing CRM database eg verifying Account Owner names, adding Aon specified Industry classifications.


Experience Required:


  • Oracle DBA

  • Report writing

  • CRM database experience

  • Some Business Analyst skills is desirable but not essential


 



 


 


 


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