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  • Location: London, London
  • Rate: Up to 250.00
  • Start Date: 13/08/2019
  • Duration: 3 months

Applicants must be eligible to work in the specified location

Service Desk/Desktop Analyst – 1st and 2nd line – Windows, O365, Sharepoint, SCCM

£250pd – Inside IR35 – must be willing to work through an umbrella company

Canary Wharf – shifts between 7am and 7pm

We are looking for a Service Desk Analyst to provide first and second line IT technical support to customers and positively engage with customers to identify, triage and either escalate or resolve problems.

Responsibilities will include:

– Providing timely and expert support to desktop users, network infrastructure and Back Office systems within agreed SLAs

– Maintain and support the following: Sharepoint 2010, 2013 and O365, Windows 7/10, Exchange, etc

– Manage support tickets and their accurate record-keeping (including ticket notes), ensuring SLAs and targets are met.

To be considered for the role you must have the following experience:

– Providing 1st and 2nd line support and ticket/queue management

– Support of AD, Exchange, Windows 7/10, Office 2010/13/365. Sharepoint

– Knowledge of SCCM/WDS packages

– Virtual Desktop experience (VMWare View Horizon preferable)

– Personal motivation to achieve consistently high levels of customer service

Service Desk/Desktop Analyst – 1st and 2nd line – Windows, O365, Sharepoint, SCCM

Thank you for your application. We will endeavour to contact you within 5 working days in regards to your application. However, due to the high volume of CV responses for this role, we may not be able to contact all applicants.