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  • Location: Leeds, West Yorkshire
  • Rate: Up to 500.00
  • Start Date: 21/08/2019
  • Duration: 6 months


Service Management Project Manager – ITSM tooling 


A new opportunity has arisen to recruit a contract Service Management Project Manager for an initial 6 month period. 

The primary role of the Service Management Project Manager will be to ensure the smooth implementation of a new ITSM application minimising impact on on going customer service. 


Within this role, the ITSM Project Manager will: 


. Work alongside Project and Programme Managers to implement a series of initiatives designed to transform the Service Management approach, processes and tooling for this global organisation 

. Manage the decommissioning of existing service management toolsets 

. Manage the assessment and cleansing of internal data and its migration to a new Service Management toolset 

. Oversee, monitor and appraise the work of a third party implementation provider 

. Undertake end to end project delivery including management of budget, plans and workstreams, mitigating risk and the management of change. 


In order to be considered, you will possess a demonstrable background of Service Management delivery and an overall appreciation of leading Service Management tools. 


As Service Management Project Manager you will have a broad experience of working in a Business Transformation environment. The ideal candidate will hold Project Management accreditation (PMP/Prince) etc along with ITIL certification. 


This role is for an initial 6 month contract which may well extend further. 


Please send your CV for immediate consideration

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