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  • Location: Winchester, Hampshire
  • Rate: Up to 575.00
  • Start Date: 05/09/2019
  • Duration: 10 months

The client is reengineering of a large part of its existing business (BSS) and operational support system (OSS) estate.

As part of this programme they are implementing a new IT Service Management and IT Operations Management solution. ITSM/ITOM solutions are used extensively by communications infrastructure and tower companies, network operators and service providers to manage incidents, service requests, problems and changes. The new solution will include a configuration management database (CMDB). They will use this opportunity to re-engineer business processes with the aim of adopting out-of-the-box capabilities and best practices, thereby simplifying, standardising and automating estates operations. The ITSM/ITOM solution will need to interoperate with other major components being introduced as part of transformation such as Estates Management and Enterprise Resource Management.They are engaging with a 3rd party Technology Partner and System Integrator to deliver the design, build and migration of the new ITSM/ITOM solution, which will be managed by a core Programme team and supporting business and IT subject matter experts. this role is to lead the technical solution, ensuring that functional and technical scope are delivered to agreed quality criteria.

The role will assure the technical deliverables from the external and internal delivery teams and own the technical design ensuring it is fit for purpose. The role will be expected to follow standard Monday to Friday business hours although there will be requirements to work over a small number of weekends to support transitioning capabilities through into production environments. You need a strong track record of ITSM/ITOM solution implementations but additionally have a solid technical understanding of peripheral systems, systems integrations and migration strategies, extensive practical IT architecture experience, performed the role of lead architect for IT programmes, proven experience of producing RFIs and RFPs and business case development and strong senior stakeholder management skills.

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